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Purchaser Info

How can Docview.us.com help out my agency?
Major companies are already using Docview.us.com to access reports. Companies benefit from the easy access to accident reports 24 hours a day, 7 days a week. Instead of waiting several weeks or months when mailing in requests, accident reports are available for purchase from Docview.us.com immediately after agency's supervisor approves the electronic report. Paper accident reports that are scanned, faxed, or electronically sent to Docview.us.com will be ready in less than 24 hours. The majority of reports arrive in the system in 1-3 days after the accident occurs.

How does payment for these reports work?
Instead of writing individual checks to each law enforcement agency for ear accident report requested, companies now receive one consolidated invoice from us each month that includes all the accident reports accessed that month. Companies end up saving money in processing fees by writing one check each month to pay for all the reports bought at Docview.us.com. Invoices are sent out to the purchasers on the first day of each month and must be paid within 30 days.

Coupled with the time savings of accessing the reports online, as opposed to requesting reports through the mail, and the convenience of consolidated billing, insurance companies have learned to rely upon Docview.us.com since 2004.

What happens if we cannot find the report in Docview.us.com?
If you cannot find a report in Docview.us.com, you are provided with two options. First, you can email the Docview.us.com support staff and we will try to locate the report you are looking for. Second, you can call our toll free support number and we will assist you over the phone. We answer phones Monday through Firday from 8am to 5pm EST and those who call will always get a live person on the first few rings.

If the report is not in Docview.us.com, we advise that you wait at least 4 business days from the date of the crash before contacting the law enforcement agency. We must allow the law enforcement agencies time to prices their reports. We work very hard to handle the support requests promptly.

What costs are associated with purchasing reports off of Docview.us.com?
There are no setup costs or monthly administrative costs for using Docview.us.com. The only cost comes when you actually download and view an accident report. Different agencies charge different amounts to purchase their crash reports online but most reports will cost you between $5.00 to $20.00 per report.

How do we track multiple purchases made in the same month?
When purchasing a report in Docview.us.com, the purchaser is able to enter their claim/case/client number that corresponds with the purchase being made. The number entered will appear on the itemized invoice at the end of the month to help provide you a reference point as to why you purchased that report.

How do I get started?
Go to the top of this page and "Request an Account." We will receive your request and contact you when you have been approved. You will not be able to login to Docview.us.com system until we have approved your account.

Any more questions? Please contact us by email.

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